Shipping policy
Order Processing & Dispatch
We prepare and ship out all paid orders within 1–3 business days after payment confirmation. Our efficient order processing system cuts down waiting time effectively, allowing customers to receive their fresh seafood items promptly and in good condition.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–13 days to reach most overseas destinations. Delivery periods are estimated and may vary slightly depending on different destination regions and local customs clearance progress. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with zero hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected extra expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and fresh-keeping packaging materials specially customized for seafood products, preventing damage and leakage while preserving optimal freshness during transit. Optional shipping insurance is available at checkout for high-value orders to offer extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel arrival. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are found after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@jodaelec.shop or phone: +64 27 384 7291.
Thank you for choosing JOSHUA DAWSON! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.